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1. SERVICE - YSIO MAX DDR MACHINE
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Ya
Tidak
|
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I. Principal Coverage Period (PCP)
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Ya
Tidak
|
|
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A ) Time during which preventive and/or Corrective Maintenance should be performed.
|
Ya
Tidak
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B ) 2 Planned Preventive Maintenance per year
|
Ya
Tidak
|
|
|
II. Response Time
|
Ya
Tidak
|
|
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A ) Typical telephone / on site response
|
Ya
Tidak
|
|
|
III. Technical telephone support
|
Ya
Tidak
|
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A ) Telephone support provided by the customer care centre regarding technical isues.
|
Ya
Tidak
|
|
|
IV. Preventive Maintenance
|
Ya
Tidak
|
|
|
A ) Tracking and scheduling of required maintenance tasks
|
Ya
Tidak
|
|
|
B ) Checking and recommending wear and tear parts that are to be replaced according to maintenance plan
(parts to be separately quoted)
|
Ya
Tidak
|
|
|
C ) Care measures
|
Ya
Tidak
|
|
|
D ) Adjustments to factory specifications
|
Ya
Tidak
|
|
|
E ) Verification of specified performance and functionality
|
Ya
Tidak
|
|
|
F ) Documentation and detailed Protocol of system condition
|
Ya
Tidak
|
|
|
V. General Visual and Safety Checks
|
Ya
Tidak
|
|
|
A ) Tracking and scheduling of required tests
|
Ya
Tidak
|
|
|
B ) Mechanical safety checks (e.g mechanical movements)
|
Ya
Tidak
|
|
|
C ) Electrical safety checks (e.g leakage currents, insulation)
|
Ya
Tidak
|
|
|
D ) Reporting of findings and results
|
Ya
Tidak
|
|
|
VI. Quality Assurance
|
Ya
Tidak
|
|
|
A ) Tracking and scheduling of required quality assurance tasks
|
Ya
Tidak
|
|
|
B ) Check of measuring and image quality parameters
|
Ya
Tidak
|
|
|
C ) Verification of specified quality parameters
|
Ya
Tidak
|
|
|
D ) Adjustments to factory quality specifications
|
Ya
Tidak
|
|
|
E ) Documentation and detailed quality report of system condition
|
Ya
Tidak
|
|
|
VII. Updates
|
Ya
Tidak
|
|
|
A ) Continuous system monitoring if updates are required
|
Ya
Tidak
|
|
|
B ) Delivery of safety updates
|
Ya
Tidak
|
|
|
C ) Delivery of recommended updates
|
Ya
Tidak
|
|
|
D ) Documentation and detailed reporting of updating procedure
|
Ya
Tidak
|
|
|
VIII. Smart Remote Service (SRS)
|
-
|
|
|
A ) Efficient and comprehensive infrastructure for the complete spectrum of medical device-related remote services.
Permanent connection via VPN broadband required.
|
Ya
Tidak
|
|
|
IX. Corrective Maintenance
|
Ya
Tidak
|
|
|
A ) Any labor required to rectify equipment malfunction including problem pre-clarification
|
Ya
Tidak
|
|
|
B ) Labor for failure diagnosis and repair
|
Ya
Tidak
|
|
|
C ) Adjustment and system check-up after repair
|
Ya
Tidak
|
|
|
D ) Post repair safety check-up
|
Ya
Tidak
|
|
|
E ) Offer for necessary parts which are not covered by the service plan
|
Ya
Tidak
|
|
|
F ) Documentation and detailed reporting of corrective maintenance activities
|
Ya
Tidak
|
|
|
X. Expertise Certificate Quality Control for Ysio Max Direct Digital Radiography
|
Ya
Tidak
|
|
|
2. SERVICE - SYNGO PLAZA
|
Ya
Tidak
|
|
|
I. Hardware Maintenance (General PC)
|
Ya
Tidak
|
|
|
A ) Secure all cable connection (Ensure that all devices are securely placed on the table)
|
Ya
Tidak
|
|
|
B ) Fans check proper operation and direction on the airflow (check proper operation and correct direction of the air flow)
|
Ya
Tidak
|
|
|
C ) Check if cables are squeezed or broken (Check that the cables are neither squeezed nor broken, if they are they must be replaced)
|
Ya
Tidak
|
|
|
D ) Check all external cable connection (check that all cables are properly connected)
|
Ya
Tidak
|
|
|
E ) Ensure that the plugs are free of dust.
|
Ya
Tidak
|
|
|
F ) Safe cable lay ( check that all cables are placed in a way that no one will trip over them.)
|
Ya
Tidak
|
|
|
G ) Keyboard-cleaning (Use household pads or disinfectant wipes to clean the keyboard of dust an residue.)
|
Ya
Tidak
|
|
|
H ) Keyboard-cleaning.
|
Ya
Tidak
|
|
|
I ) Monitoring Cleaning ( Use household pads to clean the dust from the screen and housing of every monitor )
|
Ya
Tidak
|
|
|
II. Software Maintenance
|
Ya
Tidak
|
|
|
A ) Check the monitor visual performance
|
Ya
Tidak
|
|
|
B ) Check the monitor with a standard SMPTE Image that the 5% and 95% step can be seen on the monitor.
|
Ya
Tidak
|
|
|
C ) Check SpeechMike status (Check function)
|
Ya
Tidak
|
|
|
D ) Perform Disk clean up and Defragmentation.
|
Ya
Tidak
|
|
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