ADS-TDR-DOC-SPECTECH
  • UiTM/W1/PER/T/B/0225/0001
  • MEMBUKA, MEMBEKAL, MENGHANTAR, MEMASANG DAN MENGUJILARI PERALATAN SERTA MENAIK TARAF SISTEM RANGKAIAN DI UNIVERSITI TEKNOLOGI MARA CAWANGAN SARAWAK, KAMPUS KOTA SAMARAHAN
  • Wireless Access Point
  • 24. CADANGAN MEMBEKAL PERKHIDMATAN SOKONGAN DAN PEMBAHARUAN TEMPOH JAMINAN PERKAKASAN ACCESS POINT DI UNIVERSITI TEKNOLOGI MARA CAWANGAN SARAWAK, KAMPUS KOTA SAMARAHAN
  • 1.00 Lot

Maklumat Spesifikasi Teknikal

  
Keterangan Calit Tawaran/Catatan
1. PROJECT SCOPE OF WORK -
I. The scope of THIS project is to provides covers and support, maintenance and warranty renewal for the network equipment network switch and other related accessories as listed in APPENDIX 1. **Please refer to attachment for APPENDIX 2 - LIST OF AP EQUIPMENT AND LOCATION. Muat Turun File
Ya

Tidak
2. PROJECT REQUIREMENT -
I. Period of coverage and the cost proposed should be valid for at least THREE (3) years effective from the warranty's expiry date as per equipment listed in APPENDIX 1. The tenderer MUST ensure that each equipment listed expires on the same date.
Ya

Tidak
II. The cost offered MUST include the cost for workmanship, services and all related parts to make the machine functioning.
Ya

Tidak
III. Tenderer MUST submit hardware maintenance report to UiTM as mentioned in Appendix 1. The itemized reports MUST be submitted every time after the completion of each support (scheduled or non-scheduled).
Ya

Tidak
IV. Tenderer MUST provide technical expertise, advices, recommendation or guidelines to UiTM on the best way to deal with the process of replacing faulty hardware.
Ya

Tidak
V. Tenderer MUST be supported back-to-back by a principal (manufacturer) to provide maintenance services for equipment supplied. The tenderer should attach a Letter of Authorization (LOA) from Principal. ** PLEASE DO NOT DISCLOSE ANY INFORMATION RELATED TO THE COMPANY'S NAME, LOGO, REGISTRATION NUMBER, ETC. THIS INFORMATION MUST BE ERASED AND NOT BE READABLE.
Ya

Tidak
VI. Tenderer MUST provide a standard form to be filled up by tenderer's engineer after each service of equipment. The document MUST be verified by UiTM and one (1) copy should be submitted to UiTM.
Ya

Tidak
VII. Tenderer MUST get approval from UiTM if any downtime is required for hardware replacement process.
Ya

Tidak
3. SERVICE LEVEL AGREEMENT (UiTM - TENDERER) -
I. Tenderer MUST provide assistance via telephone, web support, email or electronic access during normal business hours (7.30 am - 5.30 am, from Monday to Friday).
Ya

Tidak
II. Tenderers MUST provide a telephone hotline number, or hand phone to UiTM to ensure the tenderer or tenderers is contactable for services.
Ya

Tidak
III. Tenderer MUST meet the response and resolution time to attend to problem call and onsite visit (working days) for any event of critical incident. **Please refer to attachment for APPENDIX 1 - LIST OF NETWORK EQUIPMENT AND LOCATION. **Please refer APPENDIX 3 - CLASS OF INCIDENT proposed by UiTM:
  • Tenderer shall propose Service Level Agreement (SLA) to UiTM. **Please attach proposed SLA in Dokumen Teknikal.
  • Tenderer MUST clearly state the method or procedure of the complaint if an incident happen. Examples of complaints through the ticket system etc. ** Please state the method in propose SLA.
Muat Turun File
Ya

Tidak
IV. Tenderer MUST provide the best solution to reduce downtime and are responsible to ensure system operate without any problem after corrective action.
Ya

Tidak
V. Tenderer MUST provide loan unit with equivalent configuration whenever necessary to ensure network downtime is minimal.
Ya

Tidak
VI. Tenderer MUST ensure replacement parts are new, genuine and in good condition without additional cost incurred to UiTM.
Ya

Tidak
VII. UiTM has the right to reject the parts if it does not meet the above requirements.
Ya

Tidak
VIII. UiTM shall receive the services, support and maintenance directly from the said tenderer only, not through any intermediary company.
Ya

Tidak
4. SERVICE LEVEL AGREEMENT (TENDERER - PRINCIPAL) -
I. Tenderer MUST ensure that UiTM are entitled for support response time from Principle with 24 (hours support) x 7 (days a week) x 4 (hours response time) which covers 365 days a year in 3 years for every item listed in Appendix 1. ** Tenderer shall attach Letter of Warranty (LoW) from principle in Dokumen Teknikal. ** PLEASE DO NOT DISCLOSE ANY INFORMATION RELATED TO THE COMPANY'S NAME, LOGO, REGISTRATION NUMBER, ETC. THIS INFORMATION MUST BE ERASED AND NOT BE READABLE.
Ya

Tidak
II. Tenderer MUST inform the Principal as soon as possible if replacement of new equipment is required to avoid delays.
Ya

Tidak
5. PROJECT DOCUMENTATION -
I. Tenderer shall prepare and attach a thorough project documentation including Delivery Order (DO), User Aceptence Test ( UAT) and other related documentation to UiTM.
Ya

Tidak
II. Documentation shall be in the form of hardcopy and softcopy.
Ya

Tidak
6. PROJECT DELIVERY -
I. Tenderer shall activate the warranty within 6 weeks delivery period.
Ya

Tidak
II. Delivery shall start after Letter Offer (LO) is issued to tenderer.
Ya

Tidak
7. PROJECT TERM OF PAYMENT -
I. Tenderer MUST understand the payment terms of this project. This project will be base on 3 stage of payment, as list below:
  • 1st payment - Year 1
  • 2nd payment - Year 2
  • 3rd payment - Year 3
 Ya

Tidak
8. IMPORTANT STATEMENT TO TENDERER -
I. Any documents presented or submitted by the tenderer in this Dokumen Teknikal MUST NOT DISCLOSE ANY INFORMATION RELATED TO THE COMPANY'S NAME, LOGO, REGISTRATION NUMBER, ETC. THIS INFORMATION MUST BE ERASED AND NOT BE READABLE.
Ya

Tidak